FNB Connect not connecting !

I purchased a device via FNB Connect on the 3rd of April 2025. Money was deducted from my account but the order was unsuccessful. I did the same transaction again on the 4th of April 2025. Payment was successful but the order was not placed. I placed another order on the 5th, This one was successful but I got a text saying they did not receive my address for delivery. I entered the address but they say they didnt get it. Really dissapointed with this. Refund will take up to 21 days.