FNB connect not connected to reality

Worst experience from a bank . Placed an order on the banking app . Confirmed on the phone app , provided address and got a call to confirm . Received tracking from FNB , Digital planet and Ram Couriers . Expected delivery and after receiving another tracking update from Ram and FNB the order was somehow placed on hold . Follow up call to Ram directed me to Digital planet then directed to FNB then for 2 weeks spoke to every department from sales to smart devices to help desk to Fnb connect to ***** line then it went on like this for many days . Nobody knows where or why item was not delivered . Pillar to post and around around we go. Deflection , deception , BS , change of story from back order front order , out of stock , on hold . Service agent responses oblique and obtuse. No follow through , no accountability and managers and team leaders useless as can be . No escalation process and lip service the order of the day . Called by three people one of which being Keegan Meyer , emails to Justin Dvyc and every cat and it’s litter in between .59 secure messages on my phone and 439 minutes of calls and still no answer . Secure message is a joke , Bradwin Roper your escalation process is a joke and your support section *********** to say the least . I gave up and ordered from Takelot and delivery happened in 2,5 days . Parting message was closing 3 accounts I have with FNB and plan to do the same in the next day or two after squaring up the credit card . Wife and daughter will do the same . Close the chapter on FNB and it’s incompetence teams .