FNB CONNECT NOT CHEAP AT ALL

Item: FNB (First National Bank)
Rating: 2
Author: TANIA P

Just took out a sim online, and thought I am paying R245pm. I ahve Accrued all these other costs and get an invoice for R1002.00 Because they sent an sms which does to my Router to advise that my bundle is depleted and I am now on out of bundle rates. the lady at call centre however nice she was, hadnt a clue how to fix the issue, just kept explaining what the charges were, it is worst than having a normal contract. R1002 for WIFI !!! am Appalled here I thought FNB saving me money I reffered many of my friends What a joke,. NEVER EVER again.

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Replies (1)

FNB (First National Bank)'s replyOfficial

02 Feb 2016, 15:18

Hello taniafp,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 860895.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply02 Feb 2016, 15:18

Official