FNB Connect not assisting

I have a problem with my FNB Connect sim. I cannot connect to Vodacom numbers. I have had this matter escalated numerous times. With no luck.

The only way I get response from FNB Connect is if I use Hello Peter as a please call me service.

Surely FNB, as South Africa's largest bank, can put enough pressure on Vodacom to sort out my sim card?

Please call me and give me feedback. I have been waiting 27 business days now.