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chrisdemos C

1 reviews | Active since Apr 2016

06 Apr 2017, 17:08

fnb connect not answering phone calls

<p>for the whole week, i call fnb connect to try and sign up 3 phone numbers with them. i call atleast 3 times a day. im on hold for over 20 minutes each time before i give up as i have other things to do. i even app**** online and they say a consultant will call me back. i am still waiting. its like they are understaffed or making too much money and dont want my business. as a fnb client i am very dissapointed and frustrated. this is not the service that fnb ussually provides. i have spent over 200 rand in calls,will they re-imburse me back,doubt it.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2017, 08:50
Official

Good day Ms. chris demosthenos

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***