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gpaulsen G

1 reviews | Active since Aug 2016

27 Aug 2016, 16:17

Fnb connect no where to be found..

<p>Yesterday I received a call from the fnb connect number telling me that my number had been incorrectly linked to another account.</p> <p> </p> <p>This had been uncovered while that customer was in the process of cancelling his subscription. I was then told various things about a migration to "always on" that was never communicated to me before.</p> <p> </p> <p>Needless to say, when I got home from work, I had no Internet connection. And after a 40min call, holding for an operator yesterday and today, I am yet to speak to someone.</p> <p> </p> <p>FNB, call me back immediately before I cancel my private clients cheque and credit cards and move both my home loans to a bank that answers the phone..</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2016, 10:18
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)