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Donavin du Toit du Toit

1 reviews | Active since Nov 2013

09 Feb 2018, 18:48

FNB Connect, no signal

So, I’ve had an FNB connect contact for almost 2 months now. The service is horrific.

I live and work in a 3G/LTE zone and 80% of the time, I don’t have any service.

The times I do, it comes and goes as it pleases.

I’d phone to complain, but on account of my phone saying “no service”, it’s impossible. I’ll be going to one of the other theving network providers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 09:58
Official

Good day ****3,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Teams

*** (option one)