FNB Connect no service etiquette

I purchased a smart watch on the FNB app, however the app gave a error twice, when quering it on the chat option, the agent noted two requests, at the same time I get a call asking if I'd done a purchase, which I advised yes, but I obey one one watch. This agent then transfers me to FNB connect with no explanation, of course there are options to choose, still not clear, I chose the last option, to be told I must go to another section, then I'm transfered again. I cut the call.

I continue with the app chat, the agent after waiting some time, says he'll log the call, I'll get and sms, 4 hours later, I'm still waiting. So now there are two orders pending and no response from anyone. No wonder people are leaving FNB!

Worked service ever.