FNB Connect ( No service)

I am an FNB customer who recently decided to move from Vodacom to FNB Connect. My initial experience went smoothly — your sales representative assisted me with one of our numbers, and the process was completed without any problems.

However, when I returned to the branch on Tuesday, 21 October 2025, to port my own number and my husband’s (which is the most critical for our medical business), the experience was quite different. The consultant who assisted us was still in training, and the process took very long and was handled differently than the first time. We received our SIM cards and were told to complete the porting process from home. After struggling with the FNB Secure Chat until 6 p.m. that evening, my number eventually ported — but my husband’s did not. It appears that something was done incorrectly during the setup. Today, Friday, 24 October 2025, after spending over three hours on the phone (currently 13:09), we were again promised a call back, but no one has contacted us. I have had to follow up repeatedly, and each time I speak to a new consultant who is unfami**** with our case. As we work in the medical field, reliable communication is critical. This ongoing issue has affected our ability to remain reachable to patients and business partners. It’s deeply concerning that there is no in-branch support for FNB Connect, and everything must be done online, which is slow and inconsistent. Not happy with my change to FNB Connect.