FNB Connect no service

I have laid a previous complaint about FNB Connect and was really hoping the service would be better. As per my previous complaint I have closed my cheque account with fnb which means the fnb connect package cant be taken off per debit order, it also cant be taken off from any other bank.

I finally had some one contact me to promise me they will provide me with bank details where I can settle the account and send it to me over sms. I never recieved the sms. After another couple of calls to the call centre they could not assist me as no one knew the person that contacted me. Finally some one else contact me and provide the details to me over email. I thought finally, problem solved but I was mistaken. They provide me with a ref number that I have to use. FNBCONNECT_27(cell number) I logg into my banking only to find out there is not enough space for the ref number. I decide to go to the Fnb Branch. I show the email to the teller only for her to also confirm she cant enter the reference number provided since there are to many characters. She enters FNBCONNET(My Cell Number) I call the call centre and the cannot see the payment. I send a email on Monday to the Fnb connect complaints department, I hear nothing from them. I send another email the wednesday to the complaints department and till date heared nothing from them. I call the call centre numerous times requesting for assistance only to be told the cant see the payment and cant assist me. I ask the to find out by the complaints department why they dont respond to my email and they assure me they have escalated my case. Till date I have had no feedback. It is really a pity that the service is so horrible that I would have to come to Hello Peter so that some one would respond.

They asked me to pay in 3 months premiums which I did so that it can be moved to prepaid, I truly dont understand why this small task is so difficult to do.

Im hoping someone would contact me after this, I actually gave up.

Herman