AK
Andrea K

1 reviews | Active since Aug 2013

16 Nov 2016, 15:13

FNB Connect - No service

<p>I am looking around to move to another mobile service provider and considering FNB Connect. Yet, with no service perhaps I should not move from my current service provider at all. I have already logged 2x requests via the FNB webpage (received 2 reference numbers) to get more information regarding number porting, packages and devices however to date I have had no response from FNB Connect. Why have this available on the webpage, if they have no intension of responding to potential new business? I have even tried calling the call centre too, just to get transferred from one person/contact centre to another. It is mindboggling that an innovative institution has such bad service or no service at all. Maybe consider getting the basics right first...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2016, 16:23
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)