1 reviews | Active since Aug 2013
FNB Connect - No service
<p>I am looking around to move to another mobile service provider and considering FNB Connect. Yet, with no service perhaps I should not move from my current service provider at all. I have already logged 2x requests via the FNB webpage (received 2 reference numbers) to get more information regarding number porting, packages and devices however to date I have had no response from FNB Connect. Why have this available on the webpage, if they have no intension of responding to potential new business? I have even tried calling the call centre too, just to get transferred from one person/contact centre to another. It is mindboggling that an innovative institution has such bad service or no service at all. Maybe consider getting the basics right first...</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
