FNB CONNECT NO REFUNDS

I ordered a brand new Asus Laptop from FNB Connect and with in the first week the harddrive gave in. I have raised the issue only to be told sorry we don’t have a return policy, I have to send it in to Asus for the warrantee to have effect, they say turnaround can be up to 2 months and minimum R900. All of this on a brand new laptop, you expect me to pay monthly for a device which I received faulty from you and won’t get to use until I send it away at my own cost? Totally unacceptable!