Hellopeter
Share Your Experience

1 reviews | Active since May 2016

02 May 2018, 22:07

FNB Connect No network on sim

I recently app**** for a FNB Connect package on prepaid month to month for R95 (2GB).The delivery was fast but after the debit went through my SIM card wasn’t functional it showed “No Sim”,after trying to call customer care and having to wait long times without an answer and after lots of airtime depleted,I decided to go back to people who used this SIM card on the same package.

And I realised that 4 of my friends who have the fnb sim for 2gb,who stay in 4 different places scattered around Gauteng have the same problem and some have been paying for 2- 3 months without getting any network.Now I ask my self?!Is FNB taking people for a ride?or are they that clueless that they don’t notice people paying monthly and not even using their data?What about the complaints...I’m already fed up with them,and only writing this to warn people not to get in bed with them,when they don’t know how to answer you they ask you to do a sim swop which costs R40 and apparently doesn’t solve the problem...I’m cancelling this month

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2018, 10:13
Official

Good day Arthur Tebogo Motinyane,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

's update17 May 2018, 11:06
Reviewer Update
Hi,I received a call a few days later from a gentleman by the name of Dominic Makhubela,who I explained my problem in detail to.He advises me to go to the branch and do a sim swop and that I had to fork out the money for that sim swop,I told him that it wasn’t my fault that the sim just started acting up and that I won’t be going to the branch.He went out of his way to talk to his supervisors and witching 24 hours called me back saying I don’t have to pay and that the sim will be couriered free of charge. I received my SIM card and did a sim swop and now I’m connected,I guess this reply is to thank Dominic Makhubela for his help after everyone else failed to help.And hope that this message reaches him,and that Fnb knows what a great employee they have in him.Best customer representative ever from Fnb connect...Thank you
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2018, 08:36
Official

Good day Arthur Tebogo Motinyane,

Thank you for your postings and changing the review status.

I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received from Dominic Makhubela .

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

I sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)