FNB Connect no HELP

Item: FNB (First National Bank)
Rating: 1
Author: Kaashifa M

FNB can’t help my parents connect to WiFi in the hotel I Marina!!! My mother bought the phone especially to go on holy pilgrimage a month before and now the phone is useless for the next 6 weeks!!! I have gone to the branch that have them the phones and they can’t help! I have been on the line with FNB connect and they cannot help me cause my parents must call them... with what phone FNB??!! What options do they have???? None!!! I can’t see pics of my parents neither can they share with family and friends or get hold of them ifneeded for 6 weeks!!!! I sincerely hope we have no emergencies!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Jul 2018, 08:22

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply28 Jul 2018, 08:22

Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Kaashifa M's updateReviewer Update

01 Aug 2018, 09:04

Got n call back from FNB got put through to a department that wants to speak to my mother hahahahaha she is overseas with the fone that refuses to connect to the WiFi. My complaint says my parents what about my dad???? I get asked for my mother’s info are u reading or pretending to help!!!! So frustrating!!!!

Kaashifa M's update01 Aug 2018, 09:04

Reviewer Update