FNB Connect - NO FEEDBACK - UNACCEPTABLE!!!
<p>How many times would you like me to phone and e-mail you to assist with your Cell C network coverage issue:</p> <p> </p> <p>See e-mail sent on the 1st November 2016:</p> <p> </p> <p>It's the 1st November 2016 and still no feedback. You received communication from me on the following days:</p> <p>3rd October 2016 - no reply</p> <p>11th October 2016 - no reply</p> <p>14th October 2016 - a call from a lady asking for my IMEI number - then more silence</p> <p>25th October 2016 - I spent 18 minutes on the phone, spoke to an agent just to be cut off with no response or call</p> <p> </p> <p>What more would FNB Connect want me to do to get service</p> <p> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Why bother with your generic reply and sending me an e-mail with a reference number, I already received one on the 14th October 2016.
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Why bother with your generic reply and sending me an e-mail with a reference number, I already received one on the 14th October 2016.
# **********