FNB Connect - NO CONNECT

<p>After fighting for my sim card to be delivered, which was 2 weeks late, I eventually received it Friday 3 Feb. I then only put my sim in my phone on Sunday. Since Sunday I have had not network, so I cant activate my Sim card from my online banking because i cant receive an OTP. Monday i phoned the call centre, they said they would be able to manually activate my sim from their side, by 2pm my sim should be working. I phone back at 2.30pm, I then get told that they can see it has been logged it still just needs to be actioned, I need to wait until cob and it then should be fine. COB came and went and nothing had changed! Tuesday morning, I phone the call centre again and they then inform me that i need to go into an FNB branch so that i can do a sim swop because my rica number doesnt match what is on system. </p> <p> </p> <p>This gets even worse!!!!!! I was shocked and disappointed by the horrific service i received at the Woodmead branch. A gentleman assisted me ( noted his name), as i walked through the door, i explained the above to him, all he did was walk me out the branch to a phone outside and make me call the call centre again....how the hell is the call centre suppose to do a sim swop for me. However, i spoke to the lady on the line and she asked to chat to the consultant, i then had to walk into the branch TWICE raising my voice infront of the other customers, (as the gentleman who was assiting me just walked away) to get someone to come and chat to this woman, which never happened, she hung up on me. Eventually someone assited me, but then AGAIN i was told i need to activate my sim at a ATM, but no mention of my Rica number being incorrect?... I have now done that and need to wait another 4 hours to see if this works. This has been a terrible experience, and i actually feel that i maybe i should have stayed with Vodacom and pay more not to deal with this. If my sim does not activate by today, i actually dont know what to do anymore because all i do is get pushed from pillar to post. I will consider just going back to vodacom. No one bothers to take your details to contact you to see if your problem has been resolved or not, i need to start the whole story over with someone new everytime and i keep getting different feedback, this really feels like its not worth it. No care in the world for customer service or wether your customer has come right or not, its fine for them if i dont have a phopne for the next week. Extremely UNHAPPY!</p>