1 reviews | Active since Dec 2016
FNB Connect- Nightmare Experience
<p>I've purchased an FNB connect contract and received my device on the 10th of November.</p> <p> </p> <p>However, FNB has not ported my number correctly. I cannot use my number on the FNB SIM that was provided because they have not ported it.</p> <p> </p> <p>I have reported this issue to the call centre on the 147 number. I have called them at least 6 times in the last 3 weeks.</p> <p> </p> <p>I have to hold for between 10 and 15 minutes before I can speak to a human being. No matter what time I call. I've been cut off after waiting 15 minutes twice. there is ALWAYS a higher than normal call volume and I've called in the morning, afternoon and on weekends. ALWAYS higher than normal and ALWAYS at least 10 minutes of holding.</p> <p> </p> <p>I spoke to a supervisor in the call centre on Tuesday. He promised me he would personally handle my query and promised me he would give me a call yesterday, the 30th of November. No one has called me or tried to communicate with me. They simply do not give a damn about their customers.</p> <p> </p> <p>I am at my wits end and am about to cancel my personal account and home loan with FNB because of this shocking service I have received. Your customer care is much worse than Telkom's and that is saying something.</p> <p> </p> <p>I need someone who can help me to call me immediately.</p> <p> </p> <p>Please help!</p>
Good day Ms. Bea86
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
Good day Ms. Bea86
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
Rahim,
My number is still not ported correctly.
I've spent 20 minutes on the phone. My calls were barred I haven't been able to receive calls since the 2nd of December.
They have not been able to put my number onto my prepaid SIM- STILL. They have not blocked the one SIM and changed both to prepaid.
Its now almost 1 month of me being an FNB Connect customer and still I cannot receive or make calls on my number. I need this for work!!
When will someone be able to help me??
Rahim,
My number is still not ported correctly.
I've spent 20 minutes on the phone. My calls were barred I haven't been able to receive calls since the 2nd of December.
They have not been able to put my number onto my prepaid SIM- STILL. They have not blocked the one SIM and changed both to prepaid.
Its now almost 1 month of me being an FNB Connect customer and still I cannot receive or make calls on my number. I need this for work!!
When will someone be able to help me??