fnb connect nightmare

<p>end of may money was taken from my account about 486.20, i logged a complaint - TIR76931 - told money will b refunded within 21 working days, no feedback since then, called in yesterday told is escalated again somebody will call me back before EOB, no call nothing. Called back today to be asked must i re-open ticket? When was it closed, when i received no call since end of May and no refund?, pathetic service from fnb connect to say the least i need this resolved without any further delay</p>