BM
Brenden M

1 reviews | Active since Jun 2016

07 Jun 2016, 03:17

Fnb connect nightmare

<p>I took out a contract with fnb about 3 weeks ago agents were very helpfull when it came to taking out the contract I did a simple sim swop cell c to fnb and I need this reversed I keep being told 24 to 48 hours yet three **** weeks have past by seriously guys sort this out the day after I requested the reversel the fnb sim cut of says not registered but the number did not go back to the cell c sim it says number does not exist when I dial it all my work related contacts and accounts are linked to that number all so one time pins go to it keeping me from making payments I have spoke to countless agents and put in two complaints I got a call last week assuring me the problem will be sorted out within 24 and that I will get a call the next day to make sure still haven't received it I am sick and tired of this I've even been billed the months fee where as the fnb sim has no number and my cell c number is like lost had to buy a new starter pack just to make calls this is the worst service I have ever gotten it's like the customer's don't exist contract me with solutions not excuses </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2016, 09:10
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 937839.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)