1 reviews | Active since Mar 2017
FNB Connect- MY WORST NIGHTMARE!!!!!
<p>My expereince with FNB connect has been a night mare. I am private client witht he bank but the expereince with the mobile service has me contemplating moving my entire account from FNB. The reception on is soo poor and I have missed hundreds of calls as a result. As we speak, i have been holding on for 49 minutes and 32 seconds. I have been trying to cancel my contract since January 10, 2017. They still have not cancelled it and keep telling me it will be done at the end of month. I regret trusting FNB to handle my cellphone service!!! now i am stuck with the reality of changing my number of 10 years just so i can be done with FNB notConnected</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi Daffnie
Thank you for getting back to me. My issue has now been resolved. It is a pity that I had to come to a public forum to get it resolved- after pursuing the normal channels since January 2017. The poor product offering and delivery from FNB Connect is causing severe damage to the strong FNB brand.
Hi Daffnie
Thank you for getting back to me. My issue has now been resolved. It is a pity that I had to come to a public forum to get it resolved- after pursuing the normal channels since January 2017. The poor product offering and delivery from FNB Connect is causing severe damage to the strong FNB brand.