aA
adriaanjavzyl A

1 reviews | Active since Jul 2016

17 Jul 2016, 17:53

FNB Connect, More like FNB Disconnected

<p>I am a patient person most of the time, but when it comes to my mobile phone and no internet connections causing me to loose money and business, I am not.</p> <p> </p> <p><br />I recently signed a contract with FNB Connect and from the start I had problems. These were things I could deal with, but about 3 weeks ago, the started having data outages. Totalling 6 now, with one just a moment ago (before this was posted), some lasting all day, others lasting a couple of minutes.</p> <p> </p> <p>You can never reach their call center, cause they are always having "High Call Volumes", no matter when you call. It doesn't help alot when their data is so cheap and their internet is so fast, when most of the time you cannot use it.</p> <p> </p> <p>I am happy with FNB Connect, but the data outages and call center unavailabilty I've had enough of. Please sort this out once and for all, or I'm cancelling my contract and going back to prepaid.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2016, 06:45
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 964343.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)