Fnb connect mobile, not service
<p>At first I app**** for fnb connect mobile 2 gig data, the application process was a mess. It took fnb 2 weeks to sort it out. The package should have been delivered on Wednesday as per fnb sms, no call no package. It is absolutely pathetic!</p> <p>Your FNB order will be delivered on or before Wed, 5 Apr between 9am and 5pm. Your tracking number is FNB431247. You can track the progress of your order online here https://dac.digitalplanet.co.za/? ********** or Have any questions? Contact us on ********** 805</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Thank you for your reply. However things took another downward turn. Saturday the delivery came, the courier driver called me, he does not know how to input gps coordinates into his gps, ai, I checked, it can take coordinates. I sent him coordinates everything, still a dismal failure. I eventually drove and got him at a garage. Not everyone stays on a street address.. I stay on a farm. Fnb really needs to have a serious look at the courier company, I called them various times, they don't come back, you hang on for a long time to get an operator. This was the absolute worst debacle ever. Not once did fnb step in and make contact to resolve the issue, only apologies. Fnb really get in touch with afrihost, take a lesson from customer service there, they really go the extra mile and are organised. With all this frustration and suffering you should really compensate your customer.
Thank you for your reply. However things took another downward turn. Saturday the delivery came, the courier driver called me, he does not know how to input gps coordinates into his gps, ai, I checked, it can take coordinates. I sent him coordinates everything, still a dismal failure. I eventually drove and got him at a garage. Not everyone stays on a street address.. I stay on a farm. Fnb really needs to have a serious look at the courier company, I called them various times, they don't come back, you hang on for a long time to get an operator. This was the absolute worst debacle ever. Not once did fnb step in and make contact to resolve the issue, only apologies. Fnb really get in touch with afrihost, take a lesson from customer service there, they really go the extra mile and are organised. With all this frustration and suffering you should really compensate your customer.