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EPelman E

1 reviews | Active since Aug 2017

03 Aug 2017, 15:30

FNB Connect makes mistakes that I need to pay for!!!!

<p>I am very disappointed in FNB! Every single month I have this issue with FNB Connect where the debit order is not successful yet I have the available funds in my account. What is their solution? Wait a MONTH until the next debit order! What good is this Unlimited package if I cannot make use of it because of FNB not ensuring the debit order is successful? FNB I have been a loyal customer with you but this is really not making me want to stay with FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 15:56
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)