FNB CONNECT - MAJOR CONFUSION

I migrated to FNB CONNECT on 9 December and asked for the R75 plan, TOP-UPs. I noticed this morning that my plan shows as TOP-UPxs???? Why am I sitting with 1,75gb, 108 voice and 99 smses when it should be 50 50 500??? I spoke to an agent and she confirmed that my plan has been changed to TOP-UPs - IT DOES NOT REFLECT ON THE FNB APP - PLEASE CONFIRM!! Online Banking now shows the cost of this plan as R79 and NOT R75 as stated before. R63.50 has been charged to my account. iro. the migration. Why wont FNB accept the verification code when I tried to submit this complaint!!! PLEASE FIX THIS MESS.