Fnb connect **** and decieved about data costs
<p>I moved over to fnb connect a few months ago, there data packages were more competitive than my previous cellular provider.</p> <p>Today I need to recharge my data bundle and data prices have more than doubled in price.</p> <p>I called the connect department and was told that it was a promotion that has now ended. </p> <p>I was not informed that the data was a promotion or I wouldnt have left my previous provider.</p> <p>I log on to the fnb website and the "promotion" data prices are still being advertised on their website.</p> <p>I feel like ive been conned into moving over to fnb with their false advertising and calling it a promotion now. </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Reply from FNB
Good Day Mr Douman We refer to your complaint reference number ********** related FNB Connect Once Data Bundle prices. FNB Connect launched promotional once-off data bundles for three months in June 2016 and extended the offer for an additional two months due to the success of the campaign. As of 20 November 2016, the data bundles promotion has officially ended. The revised once off data bundle prices remain competitive and customers have the added benefit of up to 40% back in eBucks on their data bundle purchases, based on their eBucks reward level. Our main objective continues being able to provide our customers with superior value and to increase customer satisfaction, convenience and lessening customer angst. Kind Regards FNB Connect Complaints To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser: https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.
Unfortunately this was not communicated to me, I was paying R99 for 1gb and R139 for 2gb why would I have left telkom if I knew I will be paying R139 for 1gb and R245 for 2gb.
On my way to telkom mobile to port my number.
Reply from FNB
Good Day Mr Douman We refer to your complaint reference number ********** related FNB Connect Once Data Bundle prices. FNB Connect launched promotional once-off data bundles for three months in June 2016 and extended the offer for an additional two months due to the success of the campaign. As of 20 November 2016, the data bundles promotion has officially ended. The revised once off data bundle prices remain competitive and customers have the added benefit of up to 40% back in eBucks on their data bundle purchases, based on their eBucks reward level. Our main objective continues being able to provide our customers with superior value and to increase customer satisfaction, convenience and lessening customer angst. Kind Regards FNB Connect Complaints To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser: https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer.
Unfortunately this was not communicated to me, I was paying R99 for 1gb and R139 for 2gb why would I have left telkom if I knew I will be paying R139 for 1gb and R245 for 2gb.
On my way to telkom mobile to port my number.