FNB Connect - Lack Transparency

<p>I recently received a call from an FNB call centre agent explaining a new sim card offering that came with unlimited whatsapp and 30 smses and R30 airtime on a monthly basis.<br />I agreed to this offering as the bulk of my job requires me to be in contact with my team via whatspp - it was a no brainer.<br />The sim was delivered to me via courier with a small manual and off i went and proceeded with the installation which was quite simple.<br />i then made the fatal error of porting my MTN number to FNB Connect which took about a day.<br />I then realised that i had to continuosly recharge airtime and data and whatever i was offered was not translating. So i took it upon myself to contact the call centre to find out whether the offer had been activated.<br /> <br />the lady who assisted me informed me that it was activated but it was no longer the unlimited whatsapp or data. it had been changed to just 30mb of data and i would have to recharge.<br /> <br />i explained to her that this is not what was sold to me and she agreed and she said that it was changed recently. When i highlighted that i was not made aware of that change. she simply said some one would call me.<br />i made it clear to her that this was false advertising and FNB Connect cannot just change the terms as and when it suits them without communicating with their client. There was silence...<br />All i would like right now is for FNB to cancel this sim card and release my number so that i can port it back to MTN. This option has been quite pricey for me and defeats my objective of being able to communicate with my team.</p>