FNB Connect Issues

I'm an FNB banking customer for a decade now and I'm an FNB connect customer for about 5 years now. I'm on an unlimited package but I've had problems from the beginning.

Now as of the last week I'm struggling with an ongoing problem where I cannot make or receive calls. This is crucial at this dark time. I take care of many elders and they cannot contact me if they need to and vice versa.

I have done everything that the connect staff have GUESSED that's wrong. I even paid in excess of 3 or 4 times my monthly subscription as one of the guesses was that my credit limit was not sufficient which i found to be a humorous as I'm a Private Wealth client.

I've even gone into the branch and had a sim swap done. But the problem persists.

I've had communications from FNB connect saying that someone will contact me....they never do. This is pathetic service. I want this resolved