FNB Connect issues

On Friday 22 Nov, I tried applying for a device using FNB Connect but encountered an error, I was told i would be contacted soon. The next day I was contacted, asking for my details and if they could run a credit check. they then said they would phone me in 10 minutes to confirm. I didn't receive a call back.

I phoned in this morning twice and was told that they were doing a credit check, and the call dropped immediately after they offered the check, both times. I phoned a bit later, and was told they were also receiving an error when they try run a credit check and it might be because of problems with my account, and that I should attempt to apply at the branch.

At the branch I am told that they can't do the application with them, and had me call FNB Connect then and there, I was then told that this was an ongoing issue, but they managed to do a credit check this time, and I qualify. But they still can't process the application.

When are these issues going to be fixed? I just want to apply for this device, and I am ready to pay.