FNB Connect Issues

<p>FNB Connect enjoys “passing the buck” to the customer. After having to call in to find out why my minutes and data was not carried over, I was informed that this no longer applies and communication via sms was sent to me. I had asked for proof that the sms was sent and it cannot be supp****. Two days later I receive a sms with an incorrect amount. Upon having queried it the consultant was not aware of the price increase and once again was told that communication was sent to me. Where are these communications being sent? Another issue that I have is that being a Platinum customer and on Rewards level 3, why then according to the website is my discounts not being app****. Once again no one can answer my questions.</p> <p>Does anyone at FNB Connect have answers to my questions?</p>