FNB CONNECT IS WHACK!!

<p>Last month I cancelled both my unlimited call package for 399 as well as the smart device contract and I was informed that my number would be on prepaid from the 1 of March 2017 of which it was. The smart device was returned to them within 7days of purchase as they couldn't tell me why I couldn't receive or make calls with the phone.</p> <p>Today my account has been debited with R790 which they say it's for calls made. How can I be billed for calls made if I was on an unlimited package and they way they explain it doen't make sense. I've been put on hold for more than 20min as they said they would get someone from billings to explain until I finally dropped the phone.</p> <p>FNB has given me so much grief and if this amount hasn't been reversed by end of business today I'm moving all my banking to another bank. </p> <p> </p>