FNB Connect is very unreliable

<p>Very very poor service that I have received from FNB Connect. I app**** for a contract sim card in October 2016 and it was never delivered. I enquired and was told it would arrive but it never did. I then went to the FNB Connect Store where I enquired whether I could not apply there for a sim card and was given a prepaid sim card and told that it will cost me the same. They failed to mention that this was only a promotion and it would go back to its initial price. Now I have to wait a whole month to migrate my prepaid sim to a contract?! Furthermore, I cannot contact FNB Connect Sales directly because I am made to understand that they do not take incoming calls? So to apply again for the initial data package online will take up to 2 weeks to process?! FNB are you serious? I am so frustrated and disappointed with the level of service, I will not recommend that you bother yourself should you be considering switching your service provider!</p>