LJ
Leigh-Anne Jacobs
1 reviews | Active since Oct 2010
12 Jul 2022, 16:18
FNB Connect is useless!
We purchased laptop from FNB in the beginning of June. We received the Lenovo laptop but it is so slow you can do absolutely nothing with the laptop. We emailed and called FNB on the 13th June to let them know about the problems we experiencing. I was told they will collect the laptop in the same week, I advised them that my mom will not be home but I will be so I can sign for it. I was 'apparently' added as 3rd party. I had to call an email a few more times as the laptop was not collected nor was a new one delivered. This week I complained again. It is a month later an still we have not received the laptop. This is ridiculous. That we are still trying to get this sorted out.
Helpful (0)
Replies (2)0
Replies (2)LJ
Leigh-Anne Jacobs's updateReviewer Update
14 Jul 2022, 17:23It has been 2 days an still no proper feedback from FNB regarding the laptop.
LJ
Leigh-Anne Jacobs's update14 Jul 2022, 17:23
Reviewer Update
It has been 2 days an still no proper feedback from FNB regarding the laptop.
LJ
Leigh-Anne Jacobs's updateReviewer Update
15 Jul 2022, 10:25It has 1 month 2 days dealing with FNB regarding a faulty laptop which they sold to my mom and still they have not resolved this issue. All they keep doing is lying and passing the buck. FNB blames Digital Planet and Digital Planet blames FNB. Can some please take responsibility and sort of this problem. This is terrible service.
LJ
Leigh-Anne Jacobs's update15 Jul 2022, 10:25
Reviewer Update
It has 1 month 2 days dealing with FNB regarding a faulty laptop which they sold to my mom and still they have not resolved this issue. All they keep doing is lying and passing the buck. FNB blames Digital Planet and Digital Planet blames FNB. Can some please take responsibility and sort of this problem. This is terrible service.