FNB CONNECT IS USELESS
I cancelled my contract with FNB Connect a month ago and ported my Number back to Vodacom. The contract no longer appears on my banking profile and yet they still put through a debit order.
I have logged complaints on ref : (CAS- ********** -F8W1D8) CRM: ********** ********** 4 and CRM: ********** ********** 8 to which I only received a response of "We have referred the matter to FNB Connect"
Yesterday out of frustration I called in and requested the debit order be reversed, which they did and then last night I receive an SMS to say my services will be suspended (quite funny actually seeing as the service is CANCELLED)
The service of FNB Connect is beyond a joke and the failure of FNB to respond to or address the issue is even worse.
Hello chad-robinson ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello chad-robinson ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***