HP
Hannes P
1 reviews | Active since Dec 2015
09 Dec 2015, 09:16
FNB CONNECT IS USELESS!!!
FNB Flexi Connect bundles not recharging as they should - recurring problem!!<br> Original complaint lodged a month ago and was eventually resolved after phoning the call center non-stop.<br> Second complaint lodged via HalloPeter on 03 December 2015.<br> Complaint reference 826712 received from FNB on 03 December 2015.<br> 6 DAYS LATER AND STILL NO WORD FROM FNB, SO I HAD TO PHONE THE CALL CENTER YET AGAIN!!<br> <br> FNB CONNECT IS ABSOLUTELY USELESS!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Dec 2015, 11:11Hello HannesPretorius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 829977 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 829977 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Dec 2015, 11:11
Official
Hello HannesPretorius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 829977 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 829977 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)