GR
GREG R

1 reviews | Active since Jan 2017

10 Jan 2017, 11:12

FNB CONNECT IS THE WORST

<p>Well the customer service is non exsistent you call to no availe no one returns your call no one has a clue what the are doing you can't load airtime. i have called and sent emails to no availe, when you want to cancel with them they say it takes 24 hours and i must buy a new card they still take off money every month, i use my cell for work and have lost loads of money. i advice for any one thinking of going the FNB Connect route DON'T DO IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 08:59
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)