FNB connect is the biggest lie I have ever been sold!!! You don't even deserve one star!!!

<p>FNB claims that you pay R399 a month for "unlimited calls", when in actual fact you pay more for absolutely nothing... The reception is terrible and you can't hear a thing. It sounds like you are speaking under water. When your call is successful, after the third attempt of redailing, you get cut off after one minute into the conversation...</p> <p> </p> <p>The last 8 days have been the worst and led me to this complaint! I have been charged R430 for the "Unlimited calls" and when I make a phone call a voice prompt notifies me that I have no airtime... "UNLIMITED CALLS??????</p> <p> </p> <p>OH, and DON'T BOTHER trying to phone FNB as they are experiencing high call volumes and you wait for hours just to get cut off!!! Going into the bank seems like the fastest way of getting anything sorted... WRONG AGAIN!!!When you finally get to a banker she/he also needs to phone someone who don't know or care what they are doing!!!I have consistantly tried to get hold of anyone able or willing to assist me- TOTAL WAIST OF MY TIME!!</p> <p>I have turned to Facebook and twitter with the hopes of a response... RB Jacobs has attempted to be of help but also could only continuously appoligize for my frustration and do absolutely nothing to sort it out.</p> <p> </p> <p>And further more to make matters worse, I recently became a "private client" of FNB and I have never struggled more than these last two months! Once again- you pay more for nothing! All I have experienced is a bank, who I have trusted with my funds for so long, making empty promises and *****ing from me!!!! THEFT!!!</p> <p>I have yet found another "mistake" charged to my account for no reason...</p> <p>I understand human Error. And I give people more chances than they deserve. No chances will be granted to you FNB! I am disgusted!</p>