1 reviews | Active since Jan 2018
FNB Connect Is Terrible
I agreed to a contract with FNB Connect for a Huawei P8 Lite in Feb 2017 it was ridiculously overpriced and they sent me a Huawei P8 Lite the 2015 model!? (along with 2 FNB sim cards). I decided to port my phone number to one of the FNB sims so that I can make use of the airtime and DATA I receive every month so a few months after I've received the phone I called to ask them to allocate the airtime and DATA to the FNB sim with my old number ported to it and they told me they can't I had to do that the first month which I guess is understandable but a 2015 model really?
Hello schalk-rossouw
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello schalk-rossouw
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***