AB
Adriaan B
1 reviews | Active since May 2015
26 Oct 2015, 13:02
FNB Connect is steeling my money
Cancelled services 2/10/2015 and got a message 26/10/2015 of another payment that went through, went online again to cancel again and received a call hours later informing me that the cancellation shall only now be processed and that I am welcome to use them for the next month.... How do I use something that is cancelled??? guys wake up ans smell the BS here, If a client goes and cancels and then request for a refund on services that they have not yet received DON'T tell them they are welcome to enjoy your services for the remainder of the month.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Oct 2015, 14:03Hello AdriaanBuitendag,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 796903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 796903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Oct 2015, 14:03
Official
Hello AdriaanBuitendag,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 796903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 796903.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)