1 reviews | Active since Aug 2018
FNB Connect is pathetic. Is this a bank or a spade shop???
Was on the phone for almost 3 hours trying to get assistance from FNB Connect. The call was dropped 8 times with consultants refusing to take my number telling me that they are not allowed to call out? But they are allowed to drop calls??? Luckily I decided to record everything by the 4th call that was dropped.
I am in total disbelief about how unprofessional the service is. I would strongly advise everyone against using FNB.
Even after I told the consultant that I was recording him; the call was dropped.
Good Day Zara Muhammad ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zara Muhammad ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***