FNB Connect is false
<p>So i got a call from fnb saying i qualify for an unimited call package because i have been such a loyal customer. They will send me a sim card and i will reap all the benefits. After receiving the simcard i registered it, it was prepaid. So i called fnb and asked why os it prepaid as it was not wat the sales person told me. The lady said that the unlimited package is set to load on the 1sr of October. Its now the 22nd of September and i receive a message saying that my application wasnt successful. After i ported my sim to vodacoms network. This is negative marketing and now i have to port back to my old network because fnb connect fed me lies!!!!</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our FNB Connect complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our FNB Connect complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)