FNB CONNECT IS DESTROYING FNB'S GOOD NAME

I've never experienced such poor service before

In summary: 1) The reception is very poor (people always ask me why my phone is off) 2) Due to the poor reception, I requested that my Postpaid contract be converted to a prepaid contract ( I did this one month in advance, as I was advised by the call centre)....come the first of May...i was not converted to prepaid....a day and a few calls later, I was eventually migrated to prepaid.......but my preaid account was softlocked - meaning I was unable to dial out (why would you softlock a prepaid number!!!!!!!). Four days and endless call centre calls later, the number was eventually unlocked.....but still my troubles continue. 3.) When Vodacom tries to port the number, they claim that FNB has not released the number ( Vodacom has tried over 8 times to port) 4.) I have called the call centre more than 3 times, requesting that they release my number......every time I call in, they tell me the turn around time is 24-48 hours, and that the matter has been escalated.....

I have had it with FNB Mobile.

Moreover, when you log a complaint they don't reply, so let's see how quickly they respond to a hellopeter complaint!!!!!

I've been banking with FNB for 10 years, and FNB connect is tarnishing FNB's reputation!!!!

A disgruntled patron