FNB Connect is a circus

I have two devices through FNB Connect which I am currently paying for, I do not use the simcards at all as the devices are not cellphones.

I closed my FNB bank account around May / June 2024, through which the monthly debit orders for the connect devices were being billed. I contacted the FNB Connect customer care and obtained the banking details for payment of the devices from a different bank which I pay via EFT. Furthermore I am using the reference numbers based on the instructions given by the consultant, which are the connect devices cell sim numbers allocated to said devices.

Now comes the never ending nightmare of dealing with arrogant FNB staff who harrass me on a near daily basis with non stop calls over non-payment. I have had to send proof of payments time and time again either because FNB staff are *********** / dont care to listen when a person explains or their system is not up to the task of adequately allocating payments to reflect accounts being up to date, efficiently and accurately.

Evey time I do speak to a consultant they are either really rude or nothing gets updated on the system after the call, as it will usually take a day or two before the next FNB consultant phones and asks for payment / proof thereof AGAIN. Over and over.

Absolutely ridiculous being treated like a ******** by FNB staff, clearly based on what their inadequate system is telling them. Have no commen sense or decency to confirm after I email them proof of payment time and time again that the informantion has been adequately received and the matter is resolved.

I have always paid on time and I am honeslty getting tired of the constant harrasing calls telling me to pay when I have done so. Get your act together, I will not be answering any more calls and defending myself over nonsense but I will keep every single proof of payment because regardless I am fairly certain the harrassment will continue.