FNB connect inefficiency

I took a contract with FNB CONNECT some two months back and requested for porting which was said to be through. I can receive and make calls but when I recharged DATA I couldn't. I called in and was told my number was not ported and that the porting was still pending which meant my number was caught between MTN and FNB. I was informed that the FNB Admin doesn't work on weekend and that this issue would be sorted only on Monday as that would be the only time they'd be available. I was unhappy with the response and i then asked to speak to the manager and I held on for a long while before I could be told that he or she is a meeting until 10.

I really don't understand why is their service so inefficient and not centered around customer service rather than this poorly coordinated infrastructure and inefficiency now I must wait until Monday !!!!

Poor