FNB CONNECT INEFFECTIVE

*** I app**** for Connect Topup device on 24/10/2024 & got SMS confirming success of the appication. I did salary switch on the same day & got confirmation that this process has ended & I awaited further communication as stated on the SMS. I went to Horizon branch after 5 days, was told to talk to Connect department, where I was told to wait for communication from the courier company. Today is the 8/11/2024 I still don't know what is going on. What exactly is the SLA for Connect or does this mean I have to apply elsewhere?