1 reviews | Active since Jul 2011
FNB Connect Incorrect billing and *********** staff/managers
<p>FNB Connect: I laid a formal billing complaint pertaining to an international call made by where I was billed +- 60% more than the per minute pricing reflected in the International calling tariff booklet. To date i received no proper feedback with regard to this billing and no refund has been made. I also lodged a formal complaint with FNB care dated 13 october 2016 (reference ********** ) and have received no feedback from them either. FNB Connect have billed us out of their tariff schedules which is *******. Should i receive no response then I will take this to the relevant tribunal or Ombudsman for further action. Cellphone number ********** 904</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)