FNB Connect - ***********s and *****. 6th Report

<p>Let me start from the beginning. I called in to cancel my contract with FNB Connect on the 30th of January 2017. The agent told me it will be cancelled instantly and so will be the debit orders. On the 1st of Feb I received an sms, debit order of 399.00 off my account to FNB connect. I called in to enquire but the lady(Lerato) said sorry nothing she can do,. I reported here on HelloPeter several times but it aint helping. I email ********** ********** Mbongiseni Ngubane; Mpho Tladinyane but no one is helping out. Well Thursday 9 February i received a call at 1037am from an agent who told me that my money will be returned to my account by end of day Friday but it was all talk. Then later in the day i received a call from Molefe Lehlonolo, for the second time, but he had no answer for however he was saying i will get my minutes and data instead but it was as well all talk. I also received a call from a lady who told me even though my contract is cancelled it will only be effected after 30days meaning I should be getting my airtime but well beyond that she couldn’t help. Can FNB arrange someone to call me who knows exactly what they are hired to do and tell me why I lost 399.00 for nothing. Just that you know, I will never stop this until i get a refund or my number reactivated. Even Rahim Salamaan and Daffnie Goveneder promised to ensure this is resolved but all talk.</p>