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Ryno O
1 reviews | Active since Feb 2019
03 Sept 2019, 15:48
FNB Connect *********** and unhelpful
On 12 July i phoned FNB Connect and request to cancel my cellphone contract and change the number to a Pay as you Go number. They said it would be active on 1 September. Yet, this month they billed me for my contract and said that they apparently tried to phone me after that to confirm the cancellation, but they couldn't reach me so they just left it. When i phoned in today (3 Sept), i spoke to Mali and she was EXTREMELY rude and unwilling to help and put the phone down in my ear. That is a disgrace of client service. So now i must wait another 2 months before i can switch the number to another
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 09:27Good day Ryno Olivier,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Sept 2019, 09:27
Official
Good day Ryno Olivier,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
RO
Ryno O's updateReviewer Update
05 Sept 2019, 16:38Thank you to Lebogang who phoned me yesterday and was very helpful to solve my issue. It just very concerning that Mali from the call center repeatedly and very rudely told me that it can not be done within 31 days and that i should pay my contract another 2 months. When i asked to speak to her manager she put the phone down in my ear.
Nevertheless, my issue has been resolved within a day after i threw my toys on Hello Peter.
Thanks
Nevertheless, my issue has been resolved within a day after i threw my toys on Hello Peter.
Thanks
RO
Ryno O's update05 Sept 2019, 16:38
Reviewer Update
Thank you to Lebogang who phoned me yesterday and was very helpful to solve my issue. It just very concerning that Mali from the call center repeatedly and very rudely told me that it can not be done within 31 days and that i should pay my contract another 2 months. When i asked to speak to her manager she put the phone down in my ear.
Nevertheless, my issue has been resolved within a day after i threw my toys on Hello Peter.
Thanks
Nevertheless, my issue has been resolved within a day after i threw my toys on Hello Peter.
Thanks