1 reviews | Active since May 2017
FNB Connect incompetency
<p>I am so disappointed in FNB connect. Moved over to them in February 2017. Since then I have had problems. First could not connect to the internet for a week, had to set my phone to roaming on Vodacom. Then I went travelling and hardly had any recpetion in KZN, and could not roam on Vodacom. Then I could not receive SMSs for over a month. When that was eventually sorted out after sims swaps etc (ended up being a technical issue) I have now not been able to dial out for over a week - as my service has been suspended. I have made countless calls to the call centre who have confirrmed that I have airtime and that my account has been paid. I asked in April for them to not renew my contract as I want to port out. I can still not port out until 1 June, and I cannot make a phone call. My phone number is being held hostage by an *********** network. I rue the day I heard about FNB connect.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Hi Daffnie
I still cannot make a call! I have had no feedback from anyone as to what is happening. I missed a call on Wednesday morning then got an SMS to say they would phone back on Thursday, but that did not happen. Please just let me go to a network where I can actually make calls from my phone?
Hi Daffnie
I still cannot make a call! I have had no feedback from anyone as to what is happening. I missed a call on Wednesday morning then got an SMS to say they would phone back on Thursday, but that did not happen. Please just let me go to a network where I can actually make calls from my phone?
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
I still cannot make a call, it has been 2 weeks now. I have to pay for mb to make Whatsapp calls, but have more than enough airtime on my account that I CANNOT USE. I need reimbur*****t for data bought and if my phone is not making calls by the end of the day I want my number ported tonight. I HAVE HAD ENOUGH!!!
I still cannot make a call, it has been 2 weeks now. I have to pay for mb to make Whatsapp calls, but have more than enough airtime on my account that I CANNOT USE. I need reimbur*****t for data bought and if my phone is not making calls by the end of the day I want my number ported tonight. I HAVE HAD ENOUGH!!!
To continue the saga of FNB Connect's incompetency...I realised that FNB Connect took R903 out of my bank account on the 25th of April. On the 30th of May they said they'll repay me the money, and I am STILL WAITING.
To continue the saga of FNB Connect's incompetency...I realised that FNB Connect took R903 out of my bank account on the 25th of April. On the 30th of May they said they'll repay me the money, and I am STILL WAITING.