Fnb Connect incompetence

I have logged a complaint and i was told i will get a call. To date i am still waiting for that call. I took a voice package fot R309 and then i used the fnb sim but the network was poor then I port to my number. Then i port my number again to Vodacom because MTN was also bad. Before porting I called FNB to ask if they can port back their voice packaget to my original number because i will be migrating to vodacom for which the lady confirmed that i will indeed be allocated an old number. When i port unfortunately my package was cancelled and unfortunately i was told that there is no way i can receive a number it has been taken back and probably recycled to which i ddnt have a problem and just requested that my package be moved to another number as i had paid and the month was new meaning if its cancelled i have lost. I have indeed lost caus no 1 contacted me which frustrates me. Please educate all your people because i cannot receive opposing information from the same company and same unit.