1 reviews | Active since May 2018
FNB Connect - Impossible to port to Vodacom!!!!
Hi, I have taken out a contract with Vodacom, and I am unable to port my number from my prepaid FNB sim to my new Vodacom contract sim. Vodacom has requested a port twice in the last two days, but still no luck. I got an sms with PIN number: 13149 to confirm that I would like to port. Which I then gave to Vodacom. I have tried calling FNB connect customer service numerous times, after a lengthy wait, they answer, but as soon as you mention the word "Port", they hang up on you. My number is ********** . Please help.
Good day Jean Smit,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jean Smit,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)